Order & Delivery terms
ORDERS AND ORDER CONFIRMATION
Orders placed at the nikinewd.com site ("Site") are pre-orders. All Niki Newd® products are made according to your order and are fresh and perishable. Once you have made your choice and your order has been appropriately placed through the Site and accepted by us, you will receive an order confirmation e-mail and receipt acknowledging the details of your order. This e-mail is an acceptance of your order and a confirmation that we have received it and the contract between you and Niki Newd® is completed and binding. The sale contract is therefore concluded in Helsinki, Finland under the laws of Finland and the language of the contract is English.
We reserve the right to refuse any order you place with us. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment or that the item or items ordered do not satisfy our quality control standards. In addition, in the event that the. Niki Newd® production capacity is exceeded, we reserve the right to refuse your pre-order.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
After your order has been confirmed, Niki Newd® products are delivered to your door in the beginning of the next month, however latest within 6 weeks from the confirmation of your order. We reserve the right to extend delivery times due to reasons of, for example, exceeded production capacity.
Please note that because our products are made by your order and are fresh and perishable, the monthly Niki Newd® product orders cannot be cancelled after your order has been confirmed.
DELIVERY AREA & ADDRESSES
Niki Newd products can be delivered globally within our delivery partner´s delivery area. You will be informed whether delivery to the requested address for the selected product is possible at time of checkout. Please note that Niki Newd Skin Cream and Skin Mist require special delivery to ensure the freshness, and therefore delivery may currently be limited to certain addresses. All other products may be delivered globally. Inquiries concerning deliveries to addresses outside our delivery area may be sent to us with the Contact Us Form.
Orders outside the European Union: For the avoidance of doubt, Niki Newd is not liable for any breach of local laws or authority requirements concerning Niki Newd® products. Niki Newd fully complies with European Union cosmetics regulation.
As stated below (see section “SHIPMENT METHODS”), we only ship our products to addresses where we can guarantee the freshness of our products.
We deliver to private addresses and business addresses on business days during general business hours
In order to ensure that your delivery is successful, please make sure that your delivery address, possible door code and your contact telephone number are correct when you place your order. For the avoidance of doubt, Niki Newd® is not responsible for any undeliverable shipments due to incorrect or missing information provided upon ordering or failing to receive order.
We use a contracted vendor or vendors (“Delivery Partner”) to perform our delivery service.
We strive to ensure the freshness and quality of our products. To optimize the freshness of our products, we apply two delivery methods depending on the products or product set chosen:
For Newd Skin Cream and Niki Newd Skin Mist we provide cool shipment either by direct cool transport or by using a special cool packaging system. We cannot guarantee delivery to all addresses for these two products. When placing your order our system will let you know if the delivery to the requested address is possible.
Regular shipment of all other Niki Newd products is possible to addresses within Delivery Partner’s International operation area.
Delivery costs including taxes are added to the shopping bag automatically. Delivery costs are based on the address of delivery and shipment weight.
RECEIVING YOUR ORDER
Niki Newd will send a shipping confirmation e-mail when the order has been shipped.
Either you or your representative, who is 18 years of age or older, must be present to receive the shipment. We require a signature for any products delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Niki Newd and transfer of responsibility in the same way.
If you choose not to provide a signature as proof of delivery, you agree to our terms & conditions and take full responsibility for any loss or damage that may occur.
Redelivery service will be provided at no additional charge. A notice of attempted delivery will be left at the recipient's address after first delivery, indicating date and time of the presentation. Any Shipment which cannot be delivered after two (2) attempted deliveries will be returned to the nearest Niki Newd® Delivery partner facility and an attempt made to notify the recipient. Only one re-attempt will be made after the initial attempted delivery.
If the shipment has not been delivered after two (2) attempted deliveries or after being held for five (5) business days from the date the shipment is received it will be considered undeliverable.
An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following: (i) the recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) the recipient's place of business is closed (iii) delivery is impossible because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the shipment on the initial delivery attempt or reattempts, (iv) the packaging are damaged to the extent that re-wrapping is not possible.
This agreement is between you and Niki Newd. Neither Niki Newd nor the 3rd party Delivery Partner that has been contracted by Niki Newd to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
The recipient will be liable for any and all costs, charges and fees incurred in returning, storing or disposing of an undeliverable shipment, unless the shipment was undeliverable due to the fault of Niki Newd Delivery Partner.
TAXES AND CUSTOMS
Local VAT is included in our product prices. The recipient is responsible for any toll costs.
RETURN POLICY AND RECLAMATION
Please note that because our products are fresh and perishable, and made according to your order, the monthly Niki Newd® products are non-returnable after shipment. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In case the product has been damaged in delivery, please contact Niki Newd® by the Contact Us Form on the niknewd.com Site within 48 hours from receiving the order. In order for us to handle the complaint concerning damages to products occurred in delivery, the delivered product must be unopened and unused.
If you have any other complaint, please use the Contact Us Form on the niknewd.com Site.The handling of customer complaints and product faults are governed under Finnish legislation, excluding provisions concerning choice of law.
Niki Newd Oy reserves the right to modify terms for order and delivery at any time. Our customers are advised to see terms of order and delivery in force from time to time before placing an order.